Rank: Administration
Groups: Administration
Joined: 1/26/2008
Posts: 21
Points: -131
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1. Under what circumstances will you be collecting information?
We collect information when a user uploads their bill, when signing up for our service, when paying for our service, when a user opts to provide additional feedback about our website /services we provide, and when a user opts to provide their email address for notifications. We also collect information to provide you specific marketing according to data retrieved from your bill; again we do not share or sell your personal information unless as described in this privacy statement.
2. Exactly what information do you need to execute your service?
We collect information from the user’s bill to validate the user’s bill and provide recommendations for potential savings. Personal information such as the users account number, state in which the user has the bill sent to, the users wireless number, and the wireless numbers the user called/received calls from. We do need the customers billing information but we do not store this information and it is only used when a customer needs to provide payment for our service.
3. Will you be collecting information that you don't need to perform the services?The information we collect that we do not need to perform our services include customer feedback, customer posted stories/blogs entries, and wireless bills of carriers that we don’t service yet (opt in).
4. How is each class of data going to be used?
All data collected is only going to be used to generate historical reports for only the user to view. We will not be outsourcing any of our operations nor will we be selling any of our customer’s information that we collect. Some of the more personal information is also encrypted before we store it. Only our program can decrypt the data once the user requests to view the encrypted data.
5. What information will be stored?
Private information that is stored from a customer’s bill includes the customer’s account number, phone number, and phone numbers of calls the user received/called. Will you be deleting the billing statement immediately after running the analysis? NO. How will the documents be protected when at rest? The bill is stored in a folder in which only the website has read/write access to and server administrators have full control. All other users are denied access. The folder is also hidden and denies all access to all users that utilize the website.
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